Customer service supervisor average salary

Customer service managers and supervisors

£32,107

£18,151

£29,486

£41,103

Jobs included

After sales manager
Call centre supervisor
Customer service manager
Team leader (customer care)

Job info

Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

Develops and implements policies and procedures to deal effectively with customer requirements and complaints;
Co-ordinates and controls the work of those within customer services departments;
Discusses customer responses with other managers with a view to improving the product or service provided;
Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.

Entry requirements

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.