Customer support analyst average salary

IT user support technicians

£32,882

£19,819

£30,298

£40,325

Jobs included

Related professions

IT operations technician

Job info

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Provides technical support to IT users
Advises users on how to resolve hardware and software problems
Installs and upgrades hardware, cables, operating systems and/or appropriate software
Facilitates user access to systems
Refers more complex or intractable problems to appropriate IT professionals
Researches possible solutions in user guides, technical manuals and other documents
Maintains a log of work in progress, calls received, actions taken and problems detected;
Reports on commonly occurring queries to detect underlying problems.

Entry requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.